Support
How can we help you today?
Already a Nexus client? Here is how to reach us. However it comes in, it gets logged, tracked, and picked up by a real engineer.
All clients
Client portal
Open a ticket, add details, and follow it through to resolution. Everything you have raised with us lives here, so nothing gets lost in an inbox.
support.nexusidealsolutions.com
All clients
Call the help desk
When something is down and you need a person, call us. Someone answers, logs the issue, and gets the right engineer on it.
Monday to Friday, 9am to 6pm ET
Premium
After hours
Our help desk is staffed Monday to Friday. Round-the-clock coverage is available on our Premium plan, so if your agreement includes it, you are covered outside business hours too. Not sure what yours covers? Ask us.
Round-the-clock coverage, available on Premium
All clients
Email the help desk
Prefer email? Send it over and it reaches the same team. For anything urgent or business-stopping, call instead. You will get a faster answer.
Monday to Friday, 9am to 6pm ET
On request
Microsoft Teams
If we are set up in your Microsoft Teams, you can message us there and it reaches the same help desk. Not every client has this configured yet. If you would like it, just ask.
Monday to Friday, 9am to 6pm ET